Jason, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Riverside Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!
Very unsatisfied with the service I received. The technician Daniel Martin and the service coordinator Maria Jimenez were trying to tell me that I use biodiesel in my tahoe when I have only filled it up with diesel #2. They're trying to blame me for something I've never done. The technician also left my fuel filter drain plug out and now I have fuel leaking from the bottom of my tahoe with oil stains all over the undercarriage and my drive way. I'm not happy at all with the service I received here with my 2022 tahoe that I purchased in January of this year from your dealership!
Hector, thank you for reaching out to us. We regret to hear about the situation you have described. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (951) 688-8111. We look forward to hearing from you.
I was asked to wait at the dealership during my service, and I was shown to a seat in the waiting room, handed the clicker to the television, and shown where I could get coffee or water. I had an oil change and oil filter replacement, tires filled and rotated, and a recall issue looked into. When my service was done, I received a coupon for a free car wash. My entire experience at the dealership took only 35 minutes, and I was out the door!
Service was quick and Brian was very proffesional. One point is that I was surprised that the interior was not vacuumed out as a courtesy. I guess I expected the extra effort although minor, it does set others apart.
Excellent experience. The entire team.- Luis always there to meet with us when we would show up unexpectedly and unsure about what to purchase. Sean came in and TOTALLY connected with us and helped us consider what our needs were. And Andy who made sure our paperwork was in order! Everything went smooth. The team went out of their way to make sure we were taken care of. Best purchase and experience ever!
Diana, thank you for your kind review; we are happy to pass along your comments to the team here at Riverside Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I needed an emergency service and was short on time due to it. I rolled into service and explained my dilemma to Service Advisor Steve Edwards and he immediately took care of my issue. Steve Edwards was AWESOME! I think you guys are fantastic.
I am always confident with the type of service repair this dealership has, and my service advisor Maria Jimenez, let me know exactly what my vehicle problem was and the type of repair that was needed, to fix my problem. Keep up the good work, !