218 Reviews Found
Business Response
Josh, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Riverside Chevrolet (951) 502-3281
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Business Response
Roseann, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Business Response
We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
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Confirmed Service Customer
I brought my car in for a recall. I got a quick appointment time and a very fast turnaround time. People were very friendly.
Stacey K.
CORONA
Business Response
Stacey, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Great customer service Clean establishment Friendly staff
Shane L.
CORONA
Business Response
Shane, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
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Confirmed Service Customer
Brought my truck in due to the Engine Light remaining on. After several attempts to speak with your Service rep. Tania I came back to the service center and found out no one had looked at my truck for four days and I would need to call Tania on Monday and ���Light a fire under her to get things moving���?? I called her again on Monday and left another voicemail to please call me and give me an update. I received a call at 12p from Tania and she stated my truck would be looked at after 1:30p. They were able to update the download from Chevrolet and remove the engine light? I���m still not sure about the answer I received? I picked my car up at 3:30p after the service center had my truck for 5 Days! I had to continually call the service center and drive down to the service center to get any updates? I was a VP of Store Operations for Ralphs Grocery company and I understand the value of Customer service. I feel like my business is not valued and the service I received was completely unacceptable.
Robert B.
RIVERSIDE
Business Response
Robert, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at (951) 502-3281 so we can understand your situation better in order to try and turn your experience around. Thank you, Riverside Chevrolet
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Business Response
Christopher, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
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Confirmed Service Customer
I drove in on a Friday, had to leave my car to get my a/c diagnosed. Had to call the next Wednesday to get status of my car, and I picked up my car on Friday. The service worker apologized and stated they are busier than they can handle given the number of people working there. Sounds like they are being overworked. There is no shuttle service offered at Riverside Chevrolet. I have had my car a week since picking it up, the a/c was working, but it is a week later and have to go back on Monday to get it looked at again���.:(
Steven H.
CORONA
Business Response
Steven, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 502-3281 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Antonio, thank you for your kind review; we are happy to pass along your comments to the team here at Riverside Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Victorino, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Business Response
Richard, we are very happy to have provided you with such a positive experience! We hope to see you soon!
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Confirmed Service Customer
This was my first service with Riverside Chevrolet. Brian Duncanson was great. Thank you
Cindi B.
RIVERSIDE
Business Response
Cindi, your satisfaction is important to us, so we want to sincerely thank you for choosing Riverside Chevrolet and we hope to see you again soon!
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Business Response
Ronald, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
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Confirmed Service Customer
I was only there for something simple, a second key and fob for my truck. Service was fast and easy, and the service tech I worked with was friendly and made sure everything went smoothly!
Carissa R.
CORONA
Business Response
Carissa, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
They were very professional very attentive. Craig took care of all my needs.
Robert W.
RIVERSIDE
Business Response
Robert, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
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Business Response
We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Great customer service, communication was great
Lizbeth B.
RIVERSIDE
Business Response
Lizbeth, we're happy to hear you had such a positive experience with our team! We hope to see you soon!
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Confirmed Service Customer
Appointment time 7am done by 9am. Great customer service
Eddie H.
MORENO VALLEY
Business Response
Eddie, we appreciate your feedback! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
When I took the vehicle for service due to an electrical issue, your dealership had my vehicle for 4 days and there was no loaner/courtesy vehicle available per your Chevy Service Person, Tania Cacho. However I needed a vehicle to get around. I contacted a salesman and he said why don���t they get a rental. I told him one was never offered from Tania. She just kept saying there���s no loaner/courtesy vehicles available. The salesman spoke to management and I was able to get a rental paid by the dealership. I wish Tania would���ve done this in the first place. That wasn���t customer service from her. She knew they have that option but never offered it to me. It���s appalling.
Gloria S.
Riverside
Business Response
Gloria, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (951) 502-3281.
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Business Response
Alma, it is great to hear everything was done quickly and to your satisfaction! We are always happy to assist you if anything else comes up. Take care!