1308 Reviews Found
Confirmed Service Customer
In my experience, there has more horrible service department customer service, never answer the phone calls or call me to give me an update of my truck Maria, service advisor, terrible customer service
David M.
CORONA
Business Response
David, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
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Confirmed Service Customer
Was able to schedule a service within a couple days. Tania kept me informed and was very friendly and helpful. Repairs were quick for what was needed.
Robert S.
CORONA
Business Response
Robert, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Hector, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
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Confirmed Service Customer
Amazing customer service from Albert Ceballos! He helped take care of me when i had my vehicle towed in. Overall my experience was very pleasant!
Chris J.
CORONA
Business Response
Chris, we're happy you found our staff to be so supportive during your experience here at Riverside Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
It doesn't make sense to me that he took a whole day plus the next day to have answers regarding the problem on the truck and I have gotten the extra warranty on it from Bumper to Bumper at least that's what I was told when I did this contract and no it did not covered the two hoses that has to be changed
Abel G.
RIVERSIDE
Business Response
Abel, thank you for taking the time to leave us feedback about your experience with us. Please contact us at (951) 688-8111 when you have an opportunity, and we will be more than happy to try and turn your experience around.
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Business Response
Michael, thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Business Response
Robert, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Mr ceballos in the service department did an excellent job. He was very helpful and conducted a quick and efficient service. I will be back and strongly recommend this dealership
Kevin K.
PATTON
Business Response
Kevin, thank you for your kind review; we are happy to pass along your comments to the team here at Riverside Chevrolet! Thanks again for the recommendation, and have an amazing day!
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Confirmed Service Customer
Cameron is great. He has helped me in the past and never fails to be excepti
Deandre F.
CORONA
Business Response
Deandre, thanks for highlighting some of our staff who helped make this such a great experience! We are always more than happy to assist you if anything else comes up. Take care!
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Business Response
Thank you so much for your high star rating! We appreciate you taking the time to leave us this review. We hope that you have a great day!
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Confirmed Service Customer
Very hard to reach service department, phone numbers on website are incorrect!
Catherine S.
CORONA
Business Response
Catherine, we regret to hear that your experience with us was not a more positive one. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (951) 688-8111 so we can work towards a resolution. We look forward to hearing from you.
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Confirmed Service Customer
Service was done in a timely manner. Albert, Alex and Alfonso had excellent customer service.
Lori M.
RIVERSIDE
Business Response
Lori, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
As usual service writers and techs were great. Pricing has just gotten way high. Fortunately, the guys do know what they are doing.
Robert R.
RIVERSIDE
Business Response
Robert, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
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Confirmed Service Customer
Craig Davis was very polite and profesional the moment we walked in. He was the only one that greeted us actually. He explained everything very well and made the process very easy. Definitely only reaching out to him in the future.
Maira G.
RIVERSIDE
Business Response
We appreciate your positive review about your recent experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
There is always something wrong with my car. I have about 20 pages worth of invoices (thank goodness I have a warranty), and each time I bring it in they keep it for at least two weeks with no rental. It takes at least a day for a call back, and they usually try to say that I have to pay for something even with my warranty. I always have to push back and make sure my warranty is being used. I own my car in a couple months and I’ll be so glad to not deal with this dealership anymore. The only bright light is that Craig is very friendly and professional. Loved dealing with him.
Alyssa Y.
RIVERSIDE
Business Response
Alyssa, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (951) 688-8111. We look forward to hearing from you.
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Confirmed Service Customer
Albert did a great job completely satisfied with my service!
Ashley C.
RIVERSIDE
Business Response
Ashley, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
Tania was so helpful and the communication system at the dealership was great in keeping me up to date on the status of my vehicle. I had an early appointment but also had an emergency dentist appointment that morning. She expedited the service work but also had arranged to have a driver take me to the appointment if my truck wasn't completed. Fortunately, it was, and I was on my way to my dentist appointment just in time. Thanks to all that made this happen!!
Jim W.
RIVERSIDE
Business Response
Jim, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Business Response
We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!
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Confirmed Service Customer
Received a tire rotation and alignment. The work took 3 hours which is a bit longer than I hoped but the service department was very apologetic and I appreciated that.
Andrew G.
CORONA
Business Response
Andrew, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Business Response
Yolanda, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!