Craig Davis was very polite and profesional the moment we walked in. He was the only one that greeted us actually. He explained everything very well and made the process very easy. Definitely only reaching out to him in the future.
There is always something wrong with my car. I have about 20 pages worth of invoices (thank goodness I have a warranty), and each time I bring it in they keep it for at least two weeks with no rental. It takes at least a day for a call back, and they usually try to say that I have to pay for something even with my warranty. I always have to push back and make sure my warranty is being used. I own my car in a couple months and I’ll be so glad to not deal with this dealership anymore. The only bright light is that Craig is very friendly and professional. Loved dealing with him.
Alyssa, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (951) 688-8111. We look forward to hearing from you.
Ashley, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Tania was so helpful and the communication system at the dealership was great in keeping me up to date on the status of my vehicle. I had an early appointment but also had an emergency dentist appointment that morning. She expedited the service work but also had arranged to have a driver take me to the appointment if my truck wasn't completed. Fortunately, it was, and I was on my way to my dentist appointment just in time. Thanks to all that made this happen!!
Yolanda, our staff is committed to providing each of our clients with the best automotive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cargo mats were ordered for my car to replace faulty liners in January 2023. I was not contacted. I went in April for an oil change and ordered a handle to replace a loose handle. I was not contacted. I forgot about the orders and spent several days in August trying to get a hold of someone to see if parts had come in. Finally someone contacted me and left a message that yes they were in. I then tried at least 5 times to get a hold of the service department but no one answered the phone. Finally someone returned my call and set up an appointment for me. I was then told it would take All day to fix those two things and I would have to leave my vehicle. This was a big inconvenience since the dealer is not near my home. I expressed that to them and they said they were busy and cars are serviced in order of who got there first. I arrived at 7:30, did not get called until around 2:30. But I was not able to make it at that time since no one was home to give me a ride. They were nice enough to leave it at the sales lot for after hours pick up. But such a pain for 2 things. My experience this year with your dealership has been frustrating.
Jennifer, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 688-8111 to discuss your concerns, as your satisfaction is of utmost importance to us.
Had to have my vehicle towed to dealership. Turns out it needed a new fuel pump. Craig Davis, my Service Advisor, handled everything for me. He coordinated with me through the whole repair process. Was very happy with Craig’s assistance.
Terrell, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 688-8111 to discuss your concerns, as your satisfaction is of utmost importance to us.
I have established relationship with the service advisor Tania Cacho and upon my request she had my brake system examined. Well as I had suspected, I needed brakes for the front and the rear. That was the service I had completed. My additional request was to have my auto examined for any additional needs. Having that done it was discovered I need some other very serious items attended to which is going to definitely going to extend the service life of my automobile. Thanks to Tania for letting me speak to Mike Sherman, the technician who worked on my vehicle because he was able to explain all my needed repairs in a very clear manner. Thanks again to Tania,Mike and Riverside Chevrolet for such great service. Joe Clayton
The service rep was friendly and helpful, but lacked knowledge about issues involving my Tahoe. She said only oil change services were available on Saturdays, which was a waste of my time. Now I have to bring my Tahoe in for a 2nd visit