I love your services , the only thing that i miss is getting my car washed ( Cleaned after the service) . You also have a great service team . Brian and others are amazing welcoming and helpful . Thank you all . even the guys on the back that they do the service .
I?m very satisfied with the great customer service riverside Chevrolet has everyone there was amazing. It was my first time buying a new car so it was a little scary but I love how riverside Chevrolet made me feel at home and comfortable during my expense of buying my vehicle thank you guys your the best
Hello, we're happy to hear that our staff was able to provide you with a positive car buying experience. Thank you again for choosing Riverside Chevrolet and we hope to see you again in the near future. Take care!
Your Internet Manager, Jose L. Cruz-Arroyo, did a great job in executing the GM repurchasing process and giving us a great orientation as to the features of the 2019 Silverado High Country. He was pretty patient with us (my wife and I) and overall he carried himself very professionally. We did experience a minor glitch in that certain paperwork that was federal expressed from GM was held up in one of the departments when it should have been sent to the general manager.
I took my Chevrolet Silverado in on Tuesday due to the A/C not cooling. I received a call later that day saying the condenser was leaking and needed to be replaced. The cost was going to be $1350! So I picked it up Wednesday after work. So first off each time I go for service and go to pick up my truck I literally have to wait 30 minutes or more for my vehicle. Either they can?t find it or they bring me the wrong vehicle. This is very frustrating and inconvenient and it actually makes me not want to take my vehicle there for service. Secondly I took the truck this morning to my mechanic that works on our other vehicles and the condenser was not leaking. In fact, the Freon was low and a valve was leaking that he tightened. Its now cooling normally. So basically the cost of the freon was my charge from him. Your service department was going to charge me $1350 to replace something that didn?t even need to be replaced. Is this how you service your customers? I take my truck there because I have trust in your service department and advisors that you are honest when working on my vehicle. I am literally in awe. I?ve taken my truck to you for all services since I bought it and now I feel like I?m going to have to find somewhere else to take it. A reply would be appreciated.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 643-4644 to discuss your concerns, as your satisfaction is of utmost importance to us.
been a customer for 30 years, as always 5 star service. Steve gets it done. Moss Jeep across the street should do a field trip to Riverside Chevy to learn how to operate their service department and what customer service really is. Riverside Chevy is the gold standard.