Upon arrival I was greeted by Mr. Faisal Mangrio who assisted me in getting an oil & filter change with tire rotation for my Chevy Colorado. While waiting I was assisted by Mr. David Buss in Parts Dept. where I purchased a t-shirt and dash cover. The demeanor of both gentlemen is outstanding! Great employees and service! I left the dealership feeling completely satisfied with my experience there.
Well... When I parked my car in the service line, knowone cam out to help me or ask if I needed help. Once I asked, I was directed to go inside. Where I was again ignored. After 10 minutes or so, I finally was helped. While waiting, I had to watch the staff Simi egnore a Vietnam Vet, how had a complaint. Tech then squeezed past me, wouldn't say excuse me.
Hello there, we appreciate you taking the time to leave us this feedback. We're troubled to hear about the negative experience you had at our dealership. Please reach out to us directly to discuss your concerns further and so we can make this right. We look forward to speaking to you soon.