1818 Reviews Found
Confirmed Service Customer
Took my Sierra in for recall, Service technician was pleasant and professional. Mentioned my paint peeling on drivers passenger door (2015 model) and was wanting my extended warranty to cover repair. Was informed the ins company does not have a policy for my extended warranty on my truck but Riverside Chevrolet shows it in your system. Disturbing to say the least. Then found out my “bumper to bumper” warranty does not cover paint, misleading as well as my door is located between the front and rear bumper. Service for recall was fast and efficient however when my husband takes his truck in for recall service to the Dodge dealer they wash it before returning it to the customer so that was also disappointed. I am suppose to have a free detail because of the bad detail when I picked up my truck for purchase. Because when I complained and brought it in for a professional detail It wasn’t so stellar either. Only decent part of my Riverside Chevrolet experience was the service advisor.
Rhonda E.
PERRIS
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 643-4644 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Confirmed Service Customer
The staff is very friendly and professional. However, they are extremely understaffed. The wait time for a shuttle is more than an hour AND then it takes that long to get dropped off. There is just one cashier who is slammed busy! Worst part is if you need to contact service, one can not between the hours of 7-9 a.m. WHEN IT IS OPEN because no one is available to answer the phone and transfer the call to service. There is no way to reach service. We bought one of our cars here when it was Singh Chevrolet and the service department ran very efficiently and shuttle service was great. Also I could call at 7 a.m. and make an appointment for service while I drove to work. Now that's impossible. I gave it a 10 for recommendation hoping the new ownership will see this and understand the customer service has gone downhill because of their cuts, not because of it's employees.
Mark R.
CORONA
Business Response
Hello, we're glad to hear our staff could provide you with such a positive service experience. If you have any further questions or concerns for us, please do not hesitate to give us a call or stop by. We're always happy to help. Have a wonderful day!
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Confirmed Service Customer
Parts came in for service bulletin got the call they set an appointment around my schedule work was completed in half a day, great service.
James C.
RIVERSIDE
Business Response
We strive for 100% customer satisfaction so we are glad to hear you found that to be the case during your visit. We sincerely value your business and look forward to your next visit. Have a great day!
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Confirmed Service Customer
Steve Edwards in Service is making sure our 2019 Silverado is taken care of with the recent recalls .
Annette S.
RIVERSIDE
Business Response
We strive for 100% customer satisfaction so we are glad to hear you found that to be the case with Steve. Please let us know if there is anything else you may need from us; we're always happy to help. Have a great day!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Riverside Chevrolet and we hope to see you again soon!
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Confirmed Sales Customer
Very satisfied with the deal we got on our car. Overall we received excellent service helping us find the car that we wanted and made the purchase go smoothly.
Jorge E.
RIVERSIDE
Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Riverside Chevrolet and we hope to see you again soon!
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Business Response
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience with Daniel. If you have any further questions, please don't hesitate to reach out!
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Business Response
Our staff is committed to providing each of our clients with the best automotive experience! If you're ever in need of more help, please let us know!
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Business Response
We're glad to hear you found our staff was so knowledgeable and helpful! Thank you again for choosing Riverside Chevrolet and we hope to see you again.
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Business Response
Your satisfaction is important to us, so we want to sincerely thank you for choosing Riverside Chevrolet and we hope to see you again soon!
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Confirmed Service Customer
Steve was awesome and kept me informed on all maintenance issues.
Isaac P.
JURUPA VALLEY
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Riverside Chevrolet and we hope to see you again.
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Confirmed Sales Customer
It was great everything from customer service to financing
Juan G.
RIVERSIDE
Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
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Confirmed Service Customer
Had an appointment last Tuesday at 930. They was so behind they did not look at my car until Thursday morning. Didn't give me a rental until Thursday afternoon. Had to be out of work for the days I had no transportation. Said my car would be ready Friday afternoon and wasn't ready until Monday afternoon. When I got my car, they brought it to me with the low tire pressure light on. So had to take it back just to get air and that was another wait.
Zelma S.
JURUPA VALLEY
Business Response
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 643-4644 to discuss your concerns, as your satisfaction is of utmost importance to us.
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Business Response
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
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Confirmed Service Customer
James Wood is always quick, efficient, and caring. He always treats me with respect, and goes the extra mile to keep me happy as a customer.
Larry G.
PERRIS
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Experience was good and everyone was very friendly. Only complaint is that it took almost 2 hours for an oil change :(
Michelle K.
NORCO
Business Response
Thank you for choosing Riverside Chevrolet as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Very professional people. Luis choza helped very much. He explained all about the process. Also Jose Cruz was very clear with the paperwork.
Oscar M.
RIVERSIDE
Business Response
Hi there, thank you for taking the time to leave a review for us at Riverside Chevrolet. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Riverside Chevrolet
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Confirmed Service Customer
Had an appointment at 7am for a brake system update. I dropped it off at 7am came back at 2pm hasnt even been touched. Then I waiting til 430 to get my truck completed.
Salvador C.
RIVERSIDE
Business Response
Our staff is committed to providing each of our clients with the best automotive experience! We will do our best to improve our service to assist you in the future. Take care!
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Confirmed Service Customer
Took my car in midmorning about 9 am for scheduled maintenance. No appointment but car was done in little more than an hour.
David K.
RIVERSIDE
Business Response
It is great to hear everything was done quickly and to your satisfaction! We can't wait to see you again, have a great day!
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Confirmed Service Customer
My daughter brought it in because I wasn't available. She said she didn't feel pressured and it didn't take very long. She had tried to call to make an appointment the day before but no one would answer the phone. She called several times.
William C.
NORCO
Business Response
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!