Alfredo was courteous and professional throughout the sale process. Andy was very quick and detailed with explaining the paperwork. Very quick and easy process. Definitely would recommend Riverside Chevy to friends and family.
Let me start by saying that my service advisor, Tania, provided excellent service, and is the only reason my review is not much worse. I called on a Monday and, like always, went to voicemail without my ever having the opportunity to talk to a live person. Also like always, no one returned my call. I called repeatedly on Tuesday but couldn't even leave a voicemail. Finally, on Wednesday (some 40 hours after my first call) I had to walk in to the dealership to schedule service. Tania explained the problems and took excellent care of me from start to finish. Let me be clear: my derogatory review is squarely the fault of MANAGEMENT, and your rating would be much lower had Tania not intervened appropriately. You need to pay a live person to answer the phone when a paying customer calls. Also, you need to pay a service concierge to act as a liaison between customers and your overworked advisors. Finally, you need to institute (and enforce) a policy requiring same-day callbacks of all voicemails.