It was excellent, I arrived at Chevy to drop it off for my oil change someone was there and ready to check me in. They told me and 1 hour to an 1 1/2 hours and I got a text letting me know it was ready for pickup an hour later. It was great to actually receive a text letting me know it was ready to go.
Brian was very helpful. Although my car problem was still covered under the powertrain warranty I was gonna have to pay more than $2000 because I had replaced a couple of small parts on my own. Brian made some phone calls and the next day he tells me that I don't have to pay all of it. Only about half. Although it was still alot of money, I was grateful that it wasn't the original quote. Thanx Brian.
Incorrect license plate given. Had visit dealership again to complete ALL paperwork again as originals were incorrect. Not my plan to spend 1+ hours on a week day waiting for an error to be fixed when could be working! Decal paperwork I had already submitted had to be re-submitted / check cancelled, hopefully this doesn't delay me receiving them. Overall NOT IMPRESSED.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 643-4644 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hi, thank you for taking the time to leave us feedback about your experience. We would like to get more details about this; please reach out to us at your earliest convenience at (951) 643-4644. We look forward to hearing from you.
Hello, thank you for your feedback. We always appreciate the opportunity to improve, and we hope to make your next visit with us a great one. Please reach out if you have any further concerns; we are always happy to help.
My experience from beginning to end was outstanding. Alfredo Arreola helped me, he very knowledgeable about the cars specifications and features. He was very patient with me, I asked the same questions a few times and he answered them with respect and professionalism. The high level of customer service Alfredo provided doesn’t end when he makes the deal and you buy the car. He follows up with you and wants to make sure you are happy with your new car. Thank you to the Riverside Chevy team. I am a first time buyer and visited a few dealerships before this one. I couldn’t be happier with my car and with the service your team provided. Special thanks to Troy, Rigo and of course Alfredo.
Hi, we're glad Alfredo could make your experience with us excellent! Our team strives to deliver outstanding customer service, and we're glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We're always happy to help.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.