Customer service was great, I requested a Spanish speaker and Martin was great. He answered all our questions and made the whole process simple and fast. I have heard about long wait times at dealers and with the attention Martin gave us time really flew by.
I was directed by GM to deal with Riverside Chevrolet. I was involved in a buyback because of the numerous problems I had with my old vehicle. Masood went above and beyond my expectations. He ordered my truck exactly the way I wanted it even down to the smallest features. I'm very happy with the service I have received from Riverside Chevrolet. Can't say enough good things about Masood. Derek in the finance department was very understanding and listened to everything we had to say. Derek gave us some very helpful advice about the service plan and extend warranty. Ricky the salesman answered all my questions showed me different options on the truck that I did not know where available and help me set up my Chevy app. What a great group of gentlemen. I can't say enough good things about the guys at Riverside Chevrolet...
I didn’t know that my maintenance package had expired when I went there, but Albert took care of me and my Suburban anyways!! Very nice surprise because I was actually broke as a joke that day and would of had to walk home!
I cannot recommend your dealership any more. I have had my truck serviced there numerous times and the service was always been good to excellent. This time I dropped my truck off on Monday for the airbag recall and a clunk from the engine when I started up from a start (broken motor mount). I had not heard anything about the progress or diagnosis of my truck on the following Friday so I texted, called, chatted, and emailed to try a get an answer on my truck. the only thing that seemed to work was after emailing the GM about the lack of response. The truck was finally repaired and I picked it up on Saturday. I realize many companies are dealing with labor shortages, but the lack of communication or a response is what really troubled me since you had my truck for 5 days, and we need our vehicles.
It was not a long wait. Very quite. Nothing really to expound upon. James is always great and professional. I look for his service everyone I need service. James has been assisting me since the day I drove off the lot with my vehicle. I appreciate his kindness. He is why I continue to come back.
Although the service took a little longer than I expected (5 Hours) because the parts department didn't have the parts in inventory and they had to send someone to a different location to retrieve the parts while I waited in the customer waiting room. The service was excellent and the waiting room was clean and quiet. Brian was an excellent Service Advisor! I told him the maintenance I wanted performed on my vehicle and he made sure it was performed and completed properly. The vehicle had been sitting in my garage for 6 months, so I did not have it insured at the time. I requested that the vehicle not be test driven on any street or highway by anyone, due to it not being insured, just in case it was involved in a motor vehicle accident to protect the Mechanic, Riverside Chevrolet and myself! Brian made sure to let the Mechanic know that the vehicle was not insured and that the owner was not giving permission to anyone to drive or test drive the vehicle, except on business property only! Overall, I'm very satisfied with my Service Advisor Brian and the Mechanic that performed the service! Thank you to all involved! George Sargent