Thank you for your feedback. We strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear about your recent visit with us. Please contact us at (951) 643-4590 to speak with our service manager to discuss your concerns, as your satisfaction is most important to us.
When I picked up my suburban I asked the cashier to please make sure it was washed. I waited 20 mins for the lot attendant to bring it out. It was filthy and was dirtier than when I brought it in. Then I looked at the driver side door to get in only to find a huge dent in the door that was never there I waited another 20 mins for a half assed wash still have not been called back about the dent in door
Hello, we appreciate you taking the time to give us your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (951) 643-4644 when you have a chance. Thank you, and we look forward to hearing from you.
Only reason I gave 2 starts is because I asked to have my breaks checked and was told I did not need breaks; that they were good. Few days later, I went to a auto shop to get them checked because I could still hear a squealing sound. I was told my rear breaks needed to be replaced. I would have rather gotten my breaks fixed at a Chevrolet dealer then some random auto shop. I am disappointed with my previous experience. I hope on my next visit my car is thoroughly checked better but other than that, customer service is great. I am notified when my car is ready by text. The people at the counter when checking in are awesome.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 643-4644 to discuss your concerns, as your satisfaction is of utmost importance to us.
Hola, gracias por compartir su experiencia con nosotros! Esperamos que continue eligiendo Riverside Chevrolet como su primera opcion para todas sus necesidades de vehiculos. Hasta la proxima vez! Cuidese!