Customer Reviews

Albert Ceballos took care of all my issues. Fast service experience advisor for all my needs...thank you

Last time there was a shuttle to drive me home. It was convenient and practical to save time while doing telework. However, this time the service technician told me that the shuttle services were stopped.

All good - no complaints.

Great customer service

Very satisfied service. Tania is such a great worker… makes you feel welcome and very friendly.

Craig in service was wonderful. After being sent away when trying to get our Yukon (that we purchased from Dutton across the street two months ago) serviced for an A/C problem at Dutton, we wandered over to Riverside Chevrolet to see if they could help us and were treated extremely well. They got our vehicle in with two days and kept us up to date every day on the status of the car. Riverside Chevrolet has made new customers!

Steve Edwards is the best and most helpful service representative that you have! He knows how to present himself as a representative of Riverside Chevrolet (take a look at the other personnel that are on their desks) and follows through on the customer's needs and questions. In other words, he's awesome as I always call ahead and let him know I'm bringing in my car for service. My 2012 Equinox was driven over 232,000 plus miles before it was traded in and it was serviced by Riverside Chevrolet and a dealership located in Orange County, California.

Ok

Work didn't take all day and everyone was kind and polite

Frustrating to wait out the mistake and lack of communication between the body shop and Riverside Chevrolet however; My patience grew thin but got through it!

Professional

My Service Advisor Craig was the best advisor I’ve ever dealt with. He kept me informed at every step of the process and went above and beyond anything I’ve ever experienced in bringing my car to get serviced Your company should use him and his service to train all your advisors If and when I come back I will specifically ask for him and recommend anyone I send there to ask for him Absolutely the BEST!!!

Excellent customer service

Only part of problem was fix Come out with more issues and phone system was difficult to get a hold of anyone Way over priced. To cut a wire And not diagnose liked ask

Very good at keeping me posted and so professional.

This experience was far and away better than my last experience. First off, they did a premilinary diagnosis right away. Then Steve told me that they'd have to keep my car to do further analysis. Second, I never had to call them to check on my car. Steve called me each day and gave me an update. I cannot overstate how important this is. This level of communication should be the standard. Third, I like the new system they have where I can look at the paperwork on my car. Lastly, I liked that I could pay my bill online. That process was quick and easy. I gave a 6 out of 10 because I'm still not sure that this is the standard. I need for this to be the pattern, and not the exception. But Steve was great.

It was amazing due to Craig Davis at service department. He was excellent and by far the best customer service I’ve had in a while. I will definitely go back and request him .

Brian consistently provides us with superior customer service. He is very engaged and keeps us updated. He goes out of his way to ensure we come back to Riverside Chevy for our needs. He is a diamond in the rough.

Great customer service, Steve was very professional

I was able to get a fast appointment which was nice. I took it in on a Thursday and I was promised a call on Friday. I never got that call. I finally got a hold of Cameron on Tuesday and he said he'd check on it. He called me right back to say it was done. I had to call to find out it was done. I should have gotten that call. I wonder how long it had been done.