I have established relationship with the service advisor Tania Cacho and upon my request she had my brake system examined. Well as I had suspected, I needed brakes for the front and the rear. That was the service I had completed. My additional request was to have my auto examined for any additional needs. Having that done it was discovered I need some other very serious items attended to which is going to definitely going to extend the service life of my automobile. Thanks to Tania for letting me speak to Mike Sherman, the technician who worked on my vehicle because he was able to explain all my needed repairs in a very clear manner. Thanks again to Tania,Mike and Riverside Chevrolet for such great service. Joe Clayton
The service rep was friendly and helpful, but lacked knowledge about issues involving my Tahoe. She said only oil change services were available on Saturdays, which was a waste of my time. Now I have to bring my Tahoe in for a 2nd visit
Glen, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (951) 688-8111 at your earliest convenience to discuss how we can turn this experience into a positive one.
I made an appointment that I was told there was nothing closer than 3 weeks out. I schedule 3 weeks out. So I went at 8:30am with my appointment and I’m waiting in line behind people that walked in. What’s the point of waiting 3 weeks for my appointment? Then I dropped my car off on 9/5 and on 9/11 I get a call saying I’m almost next. 6 days with appointment and I’m almost next? I only have 1 car so having to borrow cars or pay for Uber. There was no rentals it was such an inconvenience. Riverside Chevrolet need to get their stuff together.
Luis, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (951) 688-8111 to discuss your concerns, as your satisfaction is of utmost importance to us.
Evan, thank you for your kind review; we are happy to pass along your comments to the team here at Riverside Chevrolet! If you have any further questions, please give us a call. We're always happy to help!
I had a difficult time scheduling an appointment through text and online, but once I called a spoke with someone, it was no problem. It did take a while to get update’s through text. It was completed on time as promised.
Mr. Cameron was awesome! He took care of my vehicle and speedily. We were from out of town just needing an oils change and tire rotation but I wish the Riverside family lived closer to us. Thanks again !
Avery, we're happy you found our staff to be so supportive during your experience here at Riverside Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience, no issues, drama or damage to my vehicle.I always deal with Steve Edwards in the service department. As I have stated in the past he is an absolute asset to the company. I prefer quality over quantity.What's that famous movie line, "I'LL BE BACK".
Leslie, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.