I took my Tahoe in for a simple oil change and for a few quotes on items on my truck that need to be fixed. Five hours later I still had not heard back. After calling in myself for an update they still had no update and was told they'd check and call me right back. I had to call back after an hour and still no response. Then was put on hold for 15 minutes because they STILL had no update. I finally received the info I was looking for. Once I went to pick up my truck seven hours later from my appointment drop off time and my truck still wasn't washed. I couldn't wait for a wash due to my crying baby so I left with a dirty truck. NOT HAPPY AT ALL WITH THE SEVICE.
Brian, we regret to hear that you had this experience with us. We would like to discuss this further in the hope of coming to an understanding and resolution. Please contact us at (951) 643-7003 when you have an opportunity, and we will be more than happy to try and turn your experience around.