Denny was super helpful keeped me up to date with everything being done to the car. Even while we were waiting to hear back from the warranty company. Overall really happy with the work cars running good no problems so far.
We would have been totally happy with the transaction - George is new but was able to guide us through the process - I love the car we traded in a 2015 Camaro and the 2017 is a nice step up. The problem started when we got home and realized that there was dimple in the top of rear passenger quarter panel that was not evident at the dealership but the minute we pulled it into the shade in our garage it was very evident - we did not even go into the house but immediately drove back to the dealership - George was busy but I cornered Eric - he said he did not need to look at it but would make sure that it was added to the due bill and would make sure that it was taken care of. We took the car in for the perma plate on 9/15 but there was no mention of the dimple on the due bill and service knew nothing about it. George called and left a message on 9/16 - I was camping and had no cell service but returned his call and we spoke on 9/19 - George was not aware of the problem but tracked Eric down and put him on the phone - Eric explained that he was waiting to hear back from service and did not know when the auto body people were scheduled back but as soon as he knew they would call and schedule an appointment - George then got back on the line and told me he was off the next 2 days but as soon as he returned he would make sure that it was taken care of - this is the last we have heard from either - my partner posted a comment on Riverside Chevrolet's Face Book page a couple weeks after the purchase - I received a text message (no name) on Friday 10/6 that said they were working on it and would contact us. So here with are a month after the sale - legally we drove off with an unknown ding in the body and it is ours - we brought it too their attention within an hour of the sale as soon as it was discovered - if they did not want to fix it just tell me to go pound sand and I will move on - but to continue to promise that it will be fixed and then ignore us is a bit much -
Michael, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you would be willing, please reach out to us at (951) 643-7003 so we may assist you in moving forward towards a resolution. We hope to hear from you.
James, the man I dealt with is great, however the recalled part that was supposed to get fixed on my car still sounds like hell..... James great attitude can't help with Chevrolets terrible LSA supercharger rattle
Robert, we regret to hear that you had this experience with us. We would like to take the time to come to an understanding. Please reach out to us at (951) 643-7003 so we may assist you in moving forward towards a resolution.
I have brought my 2011 vehicle in MULTIPLE times for a burning smell coming into the cab from the engine. Also at MK Smith Chevrolet and neither dealer can figure out what the smell is from. I mentioned to a friend and he said it sounds like the heater core, which I have read online is an issue with other Cruze's at higher mileage. If that is the problem, why can't anyone in two dealers figure it out? I definitely want it checked out.
Hi Scott, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to take the opportunity to discuss this with you further in order to come to an understanding. Please reach out to us at (951) 643-7003 so we may assist you in moving forward towards a resolution.
George made the entire process very comfortable for my wife, being our first Chevy George was very informative and gave us the confidence we needed to purchase the volt. Even after purchase, George has been readily available to answer all of our questions.
They kept me informed about my truck status as it was getting repaired, it was a overall good morning for me as I waited for my truck to get repair,I forgot the service guy name by he was good, thank him for me.
John, we regret to hear that you had this experience with us. We would like to discuss this with you further in the hope of coming to a resolution. Please contact us at (951) 643-7003 when you have an opportunity, and we will be more than happy to try and turn your experience around.