I have brought my 2011 vehicle in MULTIPLE times for a burning smell coming into the cab from the engine. Also at MK Smith Chevrolet and neither dealer can figure out what the smell is from. I mentioned to a friend and he said it sounds like the heater core, which I have read online is an issue with other Cruze's at higher mileage. If that is the problem, why can't anyone in two dealers figure it out? I definitely want it checked out.
Hi Scott, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like to take the opportunity to discuss this with you further in order to come to an understanding. Please reach out to us at (951) 643-7003 so we may assist you in moving forward towards a resolution.
George made the entire process very comfortable for my wife, being our first Chevy George was very informative and gave us the confidence we needed to purchase the volt. Even after purchase, George has been readily available to answer all of our questions.
They kept me informed about my truck status as it was getting repaired, it was a overall good morning for me as I waited for my truck to get repair,I forgot the service guy name by he was good, thank him for me.
John, we regret to hear that you had this experience with us. We would like to discuss this with you further in the hope of coming to a resolution. Please contact us at (951) 643-7003 when you have an opportunity, and we will be more than happy to try and turn your experience around.
I had no issues. The part required was there and they had a loaner car for me to use. I don't need to be pampered or whatever. Just get my car fixed and we're cool. They did just that, so yeah, they get 5 stars.
I went to the Chevrolet dealership against my better judgement (Another long story). Several times I wanted to walk out because the staff just left me sitting. It took 3 salesmen to close the 'Cash' deal. They left me waiting for finance for 2 hours (Cash paying customers don't generate revenue for Finance, so I was put to the back of the line). After finally getting to the finance office, a person describing himself as the 'Director of Finance', decided my waiting period was not sufficient enough for me to be upset so he chose to school me on how 'I need to be more respectful when being spoken to'. Had I not promised to buy my sister a vehicle of her choice, I would not have completed the transaction with this dealership. I certainly got more than I bargained for and will never recommend or visit again! There was one shining aspect to this terrible afternoon, his name is Steve M. He kept checking in on us and apologizing for the delay. He should be put in management, he was kind, understanding, and diplomatic. Please feel free to contact me (323) 346-7300.
Hi Debra, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. In order to ensure that there are no breaks in communication, we ask that you call our general manager directly at (951) 643-7003 when you have an opportunity, and we will be more than happy to try and turn your experience around.
A special thank you to Pete Hernandez for helping us purchase our brand new Chevy Silverado pickup truck. Mr. Hernandez was a pleasure to deal with and we definitely would recommend any of our family or friends to come to Riverside Chevrolet and to request Pete Hernandez