My vehicle was 200 miles past its factory warranty. The service department found some special coverage that covered my water pump and thermostat. The repair was then completely cover by warranty. This was an amazing Discovery thank you very much for your help.
Terrible: had my truck oil changed and waited 40 min for them to find my truck after it was done no one answers phone Brand new vehicle tires are being worn out Chevy dealer stated no warranty 40,000 dollars and they don't care. Wouldn't even look at it to check for problem stated it's just an alignment my fault bought 2 vehicles not buying my 3rd there. Bad attitude in service dept. NOT satisfied at all so sorry I bought it there.
Russell, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (951) 643-7003 when you can so we can address this situation directly. Thank you and have a great day.
It has been several years since I've taken my GMC Denali to service and repairs the staff have always been very friendly and efficient especially Dion and now Steven Edwars. And also the mechanics thank you very much Best regards
I received a call from James in the service department on Friday and he asked if I received his voice message earlier in the week telling me that the dealership was going to replace the heat evaporator on the Chevy Colorado. I told him no I had not. He proceeded to try to convince me that he had left a message on my phone when I know that I did not receive a call or message from him regarding their plans to replace the part. I had already spoken to a GM representative and they confirmed that they had not heard from the dealership yet either. so I am under the impression that James was trying to cover himself for not letting me me know what was happening and I know it's not a big deal but it just made me question his integrity. There was no need to say he called when he didn't. All he had to do was apologize and let me know what the plan was. I am glad they're trying to resolve the issue.
Did a great job but I am disappointed that they seemingly were unable to fix the issue with my driver side rear seats folding down flat and didn't bother to tell me. I got the vehicle home only to find out that part of the service was not completed.