I took my Tahoe in for a simple oil change and for a few quotes on items on my truck that need to be fixed. Five hours later I still had not heard back. After calling in myself for an update they still had no update and was told they'd check and call me right back. I had to call back after an hour and still no response. Then was put on hold for 15 minutes because they STILL had no update. I finally received the info I was looking for. Once I went to pick up my truck seven hours later from my appointment drop off time and my truck still wasn't washed. I couldn't wait for a wash due to my crying baby so I left with a dirty truck. NOT HAPPY AT ALL WITH THE SEVICE.
Brian, we regret to hear that you had this experience with us. We would like to discuss this further in the hope of coming to an understanding and resolution. Please contact us at (951) 643-7003 when you have an opportunity, and we will be more than happy to try and turn your experience around.
The service man that helped me was very polite and helpful. I told him I was there for an oil change, tire rotation and I was smelling gas fumes. I thought I had a leak somewhere. He told me they would check it out. He then said, I could get a ride home. I waited until I could find out what they found and what it was going to cost me. When they were checking things out, and doing my oil check. He brought me my cabin filter. That had to be changed and I got a little discount. I left my car after I was told they found the fuel leak. It was indeed the fuel pump. I lucked out. It was under warranty. Everyone one there in the service dept. and the cashier was very nice.
It took 5 hours, but my car was ready that same day, even though several repairs were necessary. Steve is always very helpful and the mechanics always do an excellent job. I even got a free car wash, which was a pleasant surprise. Even though there was a lengthy wait, there was free WiFi, coffee, water and a snack machine right there in the very comfortable waiting room.